FREQUENTLY ASKED QUESTIONS
SIZING & FIT
WHAT SIZE SHOULD I ORDER?
Our sizing, is deliberately a little ambiguous, so that you can focus on how a piece feels rather than the size. Order your normal size - see our size chart below for conversions, and we offer complimentary send out exchanges if you need to swap your size.
You can always message us here, and we can assist you find the right fit!
DO YOUR PIECES RUN TRUE TO SIZE?
Our pieces do run true to size. The knitwear pieces are more generous in sizing, where you can size down for a snug fit or size up if you'd like it a little looser.
SHIPPING & RETURNS
HOW MUCH IS SHIPPING?
All our orders are shipped with Australia Post and are tracked.
- Flat rate of $10 per item for orders under $200
- Express shipping $15 for items under $400
- Complimentary standard shipping on orders $200 and over
- Complimentary express shipping on orders $400 and over
HOW LONG DOES DOMESTIC DELIVERY TAKE?
Your order is dispatched from our warehouse on the Mornington Peninsula, Victoria. We will dispatch your order 0-2 days from placing. This time may take longer during busy periods.
All orders are shipped and tracked with Australia Post. Shipping times may vary but are in line with Australia Post's
Standard delivery can take between 3-7 business days - depending on the location.
Express delivery is 1-3 business days - depending on the location
DO YOU SHIP INTERNATIONALLY?
We do ship internationally, however at this stage the duties, taxes and shipping fees are the customer's responsibility.
We use Australia Post as our international delivery partner. If you would like us to ship with another courier, email us here
CAN I RETURN MY ITEM?
Yes you can return your item, only if it is in original condition with tags attached and in it's original packaging. Email us at hello@bellaruchi.com with your order number and reason for return, and we will get back to you with next steps.
ORDERS & TRACKING
HOW DO I TRACK MY ORDER?
As soon as your order is dispatched, you will receive a confirmation email with tracking details. You can also track your order via the Shop App.
HOW LONG DOES DISPATCH TAKE?
We try to get your orders out as soon as possible. Once your order is placed it will take 0-2 days for your order to be dispatched. During busy periods this time can take a little longer.
WHAT SHOULD I DO IF MY ORDER HASN'T ARRIVED YET?
If your order hasn't arrived within the expected delivery window, please check your tracking link first. If it's been longer than expected, email us at hello@bellaruchi.com with your order number and we'll look into it.
CARING FOR YOUR PIECES
WHAT IS THE BEST WAY TO WASH MY PIECES?
Putting your pieces in the washing machine, or constantly getting dry cleaned is not great for the garment as harsh chemicals can affect the yarns and materials.
Each piece has it's own care instructions, but our overall advice is to spot clean and put outside in the shade for a few days to air out, a little iron/steam if needed and it's brand new! Dry clean and machine wash with consideration.
SHOULD I HANG OR FOLD MY KNITTED PIECES?
As most of our pieces are knitwear, we advise to fold your pieces rather than hang them. When hung for long periods of time, the knit will naturally stretch.
GIFTING & GIFT CARDS
DO YOU OFFER GIFT CARDS?
Yes we offer online gift cards. Shop them here. We will be offering physical gift cards soon.
CAN I INCLUDE A NOTE WITH MY ORDER
Every order comes with a BELLARUCHI Card. If you are purchasing for a gift, and would like your own note on the card, write it in the Notes section at check out.