Do you offer returns, refunds or exchanges? 

We happily accept returns in original condition (unused, unworn, and unaltered)  for either a refund, store credit, or a one time exchange. All return requests must be made within 14 days after the date of delivery. The refund, store credit, or exchange will be processed within 7 business days from the date we receive the returned package. We can only process a refund back to the original payment method and we do not refund any shipping fees.

To lodge a return, please email us here. 

How long will it take for my order to be fulfilled?

It will take approximately 1-2 business days to fulfil your order. Once your package has been fulfilled, an email will be sent confirming the tracking number.

Please note, we do not fulfil orders over the weekend and any order placed after 12:30pm, will be fulfilled the following business day.

Is there anywhere I can try the hats on?

Unfortunately, at the moment we have no wholesale stores. For any wholesale enquiries, please email hello@bellaruchi.com